Informática

2010 Universidad Mayor (Titulado), Chile

Informática

2010 Universidad Mayor (Titulado), Chile

Informática

2005 University of Nagoya (Titulado), Japón

Informática

2005 University of Nagoya (Titulado), Japón

Octubre de 2015 - hasta la fecha

Experian Information Solutions
Global Data Quality Analyst

Descripción del Cargo

Actively work with and support clients and Experian staff for Global Data Quality Operations. To provide ongoing data analysis, manage research projects and ensure client orders are processed accurately and punctually per technical specifications. Supports testing, integration, and configuration management tasks to assure customer satisfaction with accuracy, quality, and adherence to standards. Identifies scope, requirements and documents expected results in order to compare to actual output.  Business Relationships  Support internal business area  Process standardization  Part of the team Brazil migration SERASA  Data Validation for SalesForces

Junio de 2014 - Septiembre de 2015

BAKINGSOFTWARE CHILE – INTRAWAY ARGENTINA
Technical Support Engineer

Descripción del Cargo

Customer Service Engineering support, actively participating in deployments in Latin America, overseeing the processes and training in the use of software tool to our customers. My main responsibilities were providing presales support in the area of technical skills and business relationships.  Business Relationships  Support internal business area like pre-sales technical assistance  Product training to international customers  Using ITIL methodology for improve process control Support Area  Support implementation of probes in Latin America  Support in hardware oriented telecommunications  Maintenance Platform (Active Customer Services)

Enero de 2011 - Mayo de 2014

ORACLE SYSTEMS CHILE. S.A.
Technical Support Engineer

Descripción del Cargo

Responsible to providing global support for tape backup products and personal attention as an analyst to Brazil, Latin America and Europe (Asia occasionally). Customer Relationship and support via telephone as well as web conferencing.  Deliver backup support libraries StorageTek SL Series. SL24 to SL8500  Analyzed logs and dumps to determine the problem or equipment failure, making action plans to achieve criticality solving environment.  Make plan of action to successfully field engineers failed to lift environments.  Support further VTL platforms and delivering 4-5 VSM diagnostic analysis and resolution of physical problems.  Make inquiries connectivity environments to determine faults  Keep tracking of solutions to improve customer relationship with many of the forbes top 500 companies  Brasil Team lead for high customer solution like Bank of ITAU, Banco do Brasil and Amazon among others.

Enero de 2008 - Diciembre de 2010

UNIVERSITY ALBERTO HURTADO
Technical Support

Descripción del Cargo

Officer at the headquarters of university computer  Deliver computer and audiovisual support students and teachers  Perform the work efficiently and effectively for the proper functioning of equipment.  Perform facility -level data center (hardware) to support operational area.

Enero de 2007 - Diciembre de 2008

VIDRIOS LIRQUÉN
Executive Assistant

Descripción del Cargo

Executive responsible for the Director agenda as well as top executives visiting local facilities.  Understand foreign customers and domestic care  Coordinated schedule for the respective managements  Organized meeting.  Perform Reservations and national and international airfares  Surrender of national and international expenses  SAP Management (E-CAT)  Management IP telephony (Cisco)

Enero de 2001 - Diciembre de 2006

SANCO JAPAN
Logistics and Interpretation

Descripción del Cargo

Product management and organization, responsible for logistics area of the company, sometimes make reviews and interpretation to Portuguese and Spanish.  Keep motivated in times of great production to encouraging peers for being part of the company's challenges (Japanese drive).  Able to successfully manage production distribution to different regions of Japan